- Full Name – Enter exactly as it appears on your National ID.
- Mobile number — A Bangladeshi number (01XXXXXXXXX), used for OTP verification.
- Email Address — You'll need this to recover your account.
- Date of birth – You must be 18 years of age or older.
- Password – Use a strong password with at least 8 characters.
- All Transactions SSL Encryption– secured via.
- Game results RNG (Random Number Generator) Determined by technology impartially and audited regularly by third parties.
- Member funds are held in a separate account, completely apart from the company's own funds.
- Responsible Gaming policy is actively enforced.
- 256-bit SSL encryption: Every data transmission is fully encrypted — no one can intercept it in transit.
- Segregated Fund Account: Your deposited funds are kept entirely separate from the company's operational funds.
- Restricted data access: Only authorised staff can access data, and only for specified purposes.
- No Sale of Data to Third Parties: Your information is never shared with third parties for marketing purposes.
- Suspicious activity monitoring: Automatic alerts are sent for any unusual login activity or suspicious transactions.
What to do if a deposit fails or is delayed:
- First, check whether the amount has been deducted from your mobile banking app.
- If the amount was deducted but hasn't appeared in your account, note down the transaction ID.
- Contact betwinner5 via live chat or at support@betwinner5.ws with your transaction ID.
- The support team typically Within 30 minutes Manually credited to your account.
Required documents:
- Identity verification: A clear photo of your National ID (NID) or passport (front and back).
- Address verification: A utility bill, bank statement, or government letter (issued within the last 3 months).
- Payment Verification: Your bKash/Nagad account must be registered in your own name.
- Log in and go to your profile settings.
- Click on the "Account Verification" or "KYC" section.
- Upload the required documents.
- Typically Within 24–48 hours Verification is complete.
Participation Requirements:
- You must have an active betwinner5 account with completed KYC verification.
- A minimum bet amount must be placed on specific games or sports markets (typically ৳50 to ৳200).
- Bets must be placed during the tournament period.
- Points are earned on every bet you place.
- The player with the highest points at the end of the tournament takes the top spot.
- The top 10 to 50 participants receive prizes – amounts vary by event.
1. Cooling-Off Period:
- Log in and go to Account Settings > "Responsible Gaming" section.
- Choose a break period ranging from 24 hours to 30 days.
- Login, betting, and deposits are completely suspended during the break period.
- Activates automatically upon expiry.
- Accounts can be closed for anywhere between 3 months and 5 years, or permanently.
- You can do this from Settings or by emailing support at: support@betwinner5.ws.
- Your account cannot be reactivated during the exclusion period.
- You will have the opportunity to withdraw any remaining balance in your account.